Duplicates Please Try Again Error Message
Learn how to solve common errors coming from eBay'south end
In this article, you volition acquire what each eBay error means and how to quickly resolve it.
Search for your selected error, click on the text link, and you will be redirected to the workaround.
We recommend you hitting 'CTRL+F5' on your keyboard to rapidly locate the error Relevant to you lot to save time, once you located the error - Click on the text error and You will be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You have not opted into Business organisation Policies. To go on using this feature please opt-in using the following link.
Reason: You did not opt-in to eBay's business concern policy and that's why eBay cannot set upwardly your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. After you've done so, you can create your payment, shipping, and return policy on eBay.
Fault (240): The detail cannot be listed or modified. The championship and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you use electronic mail or social media links in a title or clarification. This fault can as well occur if your item is in violation of legislation in some countries.
Other reasons for this fault:
- The title of clarification of the listing contains restricted keywords, phone numbers or email addresses.
- The category selected not match to the production. The workaround is to try another category.
- Wrong policy selected. This is a common reason. To workaround information technology - try changing to other return or payment or shipping policy.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, following the hints from the error description. It volition be best if you volition first endeavour another category -> try other policies -> search for keywords that can be restricted.
⚠️ Yous've provided an invalid return policy.
Reason:You lot have entered an invalid return policy in the description of the listing, pregnant, in your template.
Workaround: make sure y'all are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might have different requirements and legal obligations. If you're not sure, look for help on eBay or from other sellers.
⚠️ In order to maintain a safety trading surroundings, sellers may simply offering a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the bachelor quantity for this listing and and then try uploading it again.
⚠️ The email address you entered isn't linked to a PayPal business relationship. If you don't have a PayPal account, y'all'll need to set one up with this electronic mail accost so that buyers tin can pay you lot
Reason: eBay did non verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit bill of fare. Then go to your eBay account to set up PayPal as the automatic payment method for eBay payments.
⚠️Before you can listing this item we demand some boosted information to create a seller's account.
⚠️ List cannot be revised considering you take reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times y'all can revise a single listing and y'all have exceeded this limit.
Workaround: There'due south naught you can practice - y'all will non be able to apply the change you wanted for this listing.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' authentication token has expired. Significant, nosotros no longer have permission to brand changes to your listings. Notation: but applies to API stores.
Workaround: Refresh your token.Click on the picayune pencil next to your store proper name-> Click on the three dots menu-> Renew Token. Y'all will be directed to eBay to approve us as a third-party awarding again.
⚠️ Buyers love large photos that conspicuously bear witness the detail, so please upload loftier-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will simply upload 500-pixel images, this error will most likely pop up when you add your ain epitome to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the listing and the images of your variations, edit to match if needed, then upload the images again.
⚠️ List titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This will simply happen when y'all list directly on eBay as AutoDS volition limit your championship'south character to lxxx as allowed by eBay.
Workaround: Ensure your listing title is not longer than the maximum length - fourscore characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: Information technology seems you have used some improper codes in your listings. Information technology can happen when you use your own HTML template.
Workaround: Make certain your item description does non incorporate the prohibited code listed in the error message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should exist different
Reason: You take entered the same specifics for variation options and item specifics.
Workaround: You take the aforementioned values inserted for variation-specific options and the detail specifics. eBay does not allow it. Please remove the identical specifics in your Item Specifics office if they already existed equally specifics in the variation choice.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Make certain you are inserting valid values for all items and that these values are provided consistently for specifics beyond variations.
⚠️ A mixture of Self Hosted and EPS pictures are not allowed.
Reason: When there are multiple images for your list and you upload them to the eBay Picture show Services (EPS), eBay seems to become the prototype information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Cull to employ all EPS (eBay Moving picture Services) images for your particular or all self-hosted images. Download all your images to your computer. Remove all your images for the list, leaving just ane image. Upload the listing with the one image remaining simply. One time the listing has been successfully uploaded, add together the remaining images y'all previously saved on your figurer.
⚠️ You entered more pictures than allowed.
Reason: eBay allows merely 12 images to exist uploaded to a single listing.
Workaround: Delight remove images to have a max of 12.
⚠️ Enter a total UK/US Postal Lawmaking/ Please enter a valid postal code error
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Help Commodity to learn how to gear up it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did non give unique names to your variations.
Workaround: You lot need to cheque if you have values for multi-variation options or specifics that are the same merely use different capitalizations such every bit "white" and "White" and "WHITE", equally these eBay might see these every bit duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML graphic symbol (Unicode: 0x3) was constitute in the CDATA section
Reason: There's probably a character that was copied from some other source and information technology is non compatible with eBay's system.
Workaround: Please check your listing'southward description and header text and remove whatsoever special characters yous can find and so attempt uploading your listing once more.
⚠️ The shipping service is not available for this item location. Select a different service.
Reason: You have chosen the incorrect location and/or shipping service for this item.
Workaround: Delight select a different location or a different aircraft service. You can read this article to learn how to brand full general shipping policies that work best for drop-shipping.
⚠️ You must accept the International Selling Agreement before you can listing this item on a site other than where y'all registered or with international shipping options.
Reason: As a seller, you did not agree with eBay's International Selling Agreement.
Workaround: You must practise information technology as part of your seller account. Please visit the eBay link provided in the fault message to accept these terms. If you determine not to take these terms, y'all will be allowed to list only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please try choosing some other category from the dropdown carte, or endeavour listing the item without variations. For more info about categories please check out this Help Commodity.
⚠️ This item cannot be accessed because the listing has been deleted, is a Half.com listing, or yous are non the seller.
Reason: This list was probably has been deleted on eBay.
Workaround: When an detail is monitored on AutoDS and you get this fault - it ways it was ended on eBay's straight. You volition non be able to brand changes to a listing that concluded and will need to remove it from the monitor.
⚠️ Mistake (240): The detail cannot exist listed or modified. The championship and/or description may incorporate improper words, or the listing or seller may exist in violation of eBay policy.
Reason: This is a generic eBay fault acquired by either violation of the eBay selling policy or a restriction on your eBay account. For example, the fault may return if you lot use email or social media links in a title or description. This fault can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, y'all need to check the championship and description text and exclude restricted words, following the hints from the fault description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not have the ''Particular location'' field, so y'all demand to fill it this specific before you list the detail.
Workaround:Become to this aircraft policy on your eBay business relationship, fill in the ''Item Location'' field, and then utilize this policy to the listings. We recommend working with a general aircraft policy that does not require a location or have a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token equally a tertiary party authorisation app on eBay had expired.
Workaround: Y'all demand to refresh the token from the AutoDS settings page.
⚠️The category is non valid, select some other category.
Reason: The category is not valid for utilise for this listing at the moment.
Workaround: Try selecting a different valid category for the item. This error tin sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the sometime category to a new category. You can read more about eBay's categories hither.
⚠️ Error (640): We noticed that you don't have a payment method set up with your eBay account. As shortly every bit yous take care of this, you'll be able to list more than items.
Reason: Most probable, you demand to set a payment method on eBay — either via PayPal or a credit card and so that eBay can charge seller fees.
Workaround:
Click on the following link to learn how to set up automatic payments on eBay and link your PayPal account. If you already have your PayPal business relationship linked, please relink it via eBay as the PayPal authorizations to your eBay account might take been revoked and need renewal. Later completing these tasks, effort listing your items once again.
Get to:eBay-> Business relationship settings ->Seller Business relationship (Or click here)
At the lesser of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This error occurs when you modify the detail's variations via eBay instead of making changes via AutoDS. At present, when submitting data to eBay from AutoDS, at that place is alien information on both platforms.
Workaround: The best workaround for this problem is to end the list and upload information technology again via AutoDS.
⚠️ Variation cannot exist deleted during restricted revise.
Reason: Variation with a purchase history cannot exist deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations list with sales history. If you want this variation to be available once more, set its quantity to 0 and disable the stock monitoring for information technology. If a product's variation has no purchases, yous should be able to delete it.
⚠️ This listing would cause you lot to exceed the number of items you lot tin list. You can listing upwardly to x more than items this calendar month. Please consider reducing the quantity or request to list more: Link
Reason: Y'all exceed the number of items that yous tin can listing co-ordinate to your eBay'due south limit
Workaround: Read this Aid Article for a detailed caption.
⚠️ If the original item was not listed as a Multi-SKU item, you cannot alter it to be a Multi-SKU item during relist (or revise). You volition need to create a new list every bit a Multi-SKU item.
Reason: You tin can not change a single listing to a Multi-SKU list when you're trying to relist an particular.
Workaround: List your multi-SKU (your multi-variations listing) particular as a new item instead of relisting or revising an old non-multi-SKU detail.
⚠️ No charge per unit tabular array has been created. Please create the rate tabular array.
Reason: You did non fix up a shipping rate tabular array on eBay
Workaround: Bank check the shipping policy you accept tried to list with and apply a shipping charge per unit for it for different worldwide locations.
⚠️ This List is a duplicate of your item: [particular (item number)]. Use multi-quantity fixed cost listing to list these items.
Reason: The listing you are trying to listing is a indistinguishable of another listing yous have already published to your shop.
Workaround: Make sure you are not uploading a duplicate list. If yous have already listed the detail in question, then notice the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The word y'all try using for the variant is reserved past eBay and can't be used for your eBay listings. Choose a unlike attribute name to avoid the error.
⚠️ The duration [value] day(s) is non bachelor for this listing type, or invalid for category [category name].
Reason: The elapsing that y'all selected is non valid for the listing or category.
Workaround: Check the duration y'all are using in the settings for the detail is valid for the listing blazon or category.
⚠️ Only Single item tin can be sold in auction-mode listings. Switch to FixedPrice format to sell multiple items.
Reason: Y'all choose the wrong type of publication for this list.
Workaround: If you are trying to sell more than one specific item, you need to listing it using a fixed-price format instead of auction-fashion.
⚠️Internal fault to the awarding.
Reason: At that place is an eBay server error or network trouble.
Workaround: The mistake is on eBay'south server-side, not an error with your listing. Try listing over again later.
⚠️Bundle weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the package exceeds the limit of services you are offer in your aircraft policy.
Workaround: Check the weight of the item y'all are trying to list and make sure that it works within the limits of the shipping policy. Best to create shipping policing that does not require packet weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You accept entered an invalid value: UPC, EAN......
Workaround: Brand sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or try to use other UPC, EAN, ISBN. Annotation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: Information technology looks similar you lot've reached the number of items you tin list. Yous can list up to Due north items this month. Request to list more
Reason: This error bulletin suggests that y'all take exceeded the list limit you have on eBay. The limit is shared between all eBay sites. When you lot try to submit a listing via AutoDS, it tin exist rejected by eBay due to limitations.
Workaround:to resolve this mistake, you lot can either set quantities in stock to 1 in club to save limits or contact eBay customer back up for further assistance regarding your limitations.
⚠️ Mistake 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error.
Workaround: Here yous tin can find the changes made to categories and meet if any of those that you apply have been changed. The only possible workaround for this trouble is to select another category.
⚠️ Fault (21919303): The particular specific MPN is missing. Add MPN to this list, enter a valid value, and so try once more.
Workaround: In guild to resolve this consequence, you need to add MPN to your listing. You can do it in the Specifics section of your detail. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Status is required for this category.
Reason: When y'all list an item in some eBay categories, you must specify its condition. Weather differ past particular category, delight check this eBay documentation to find out more: Item conditions by category and Detail Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' status as a default and then you lot should not run across this issue when uploading directly via AutoDS. If you yet exercise, just specify the actual condition for each detail. We convert this description to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Email accost cannot be used for PayPal payments at this time.
Reason:This error message is coming from eBay and information technology refers to the PayPal electronic mail address that you had set on eBay. The error message implies that the PayPal account is either not in good standing, or needs to be reviewed.
Workaround:If yous require immediate payment on your payment policy, your PayPal business relationship should be in good standing. However, if at that place is an outcome with your PayPal business relationship and so immediate payment will non be allowed until the effect is resolved. In gild to resolve this upshot, please first bank check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your e-mail address is correct, become to the PayPal website, log in, check the status of your business relationship, and resolve whatsoever bug at that place.
Once resolved, endeavour listing your items in AutoDS again.
⚠️ Error (121): You will be unable to consummate this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up upwardly if you are a new seller and creating a listing for the showtime time, equally eBay requires sellers to gear up a payment method to pay their listing fees.
Workaround: Learn how to ready upwardly automatic payments on eBay. After that, you will be able to go on listing via AutoDS.
⚠️ Mistake (21916328): Please specify a valid render policy.
Reason: eBay obligates you every bit a Business organization seller to accept returns. This error may appear if your Return Policy is set toReturns Non Accepted.
Workaround: You demand to navigate to Shipping Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service cost exceeds $XX.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: You have to lower your shipping fees within eBay's maximum immune limits. Many sellers even decide to include shipping costs in the product prices and so employ gratuitous shipping. Additional information tin can be found on eBay'due south Maximum shipping costs assistance page.
⚠️ Error (21919309): %Specific should contain only one value. Remove the actress values and try over again.
Reason: One of your specifics contains several values (e.g. Color: Red, Dark-green, Blue), while eBay requires only one.
Workaround: Exit only one value for this item specific or divide several values using "/" (Carmine / Light-green / Blue). The specific won't be inverse in your original listing.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a hold, brake, or suspension on your account, it also sends you an e-mail explaining what'due south happened, and what you'll need to exercise to accept your account reinstated. You'll discover a copy of this bulletin in My Messages. Learn more than nearly account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the detail you're trying to list is wrong.
Workaround: Open the listing and add together the appropriate ISBN (EAN, UPC) to your detail, or just go out this field blank.
⚠️ Fault (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU detail.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the particular.
Reason: These errors occur when your particular had no variations before just now has them or vice versa. The listing cannot exist updated due to breaking the validation rules.
Workaround: The only workaround to this problem requires ending the item on eBay and re-list it again.
⚠️ Error (21919067): Information technology looks like this listing is for an item you already have on eBay. We don't permit listings for identical items from the same seller to appear on eBay at the same time. If y'all'd like to list more than one of the same detail, create a multi-quantity fixed price listing.
Reason: This error means that you already have an active eBay list for this item.
Workaround: AutoDS volition not let y'all to upload this particular if y'all were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you can not alter your pictures or remove variations if you have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay brake.
Workaround: The merely option would be to end this listing and create a new one.
⚠️ Fault (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This mistake may announced during a Revise / Relist action if the name of a variation specific (such equally Color, Size, etc) differs from those you have used earlier. For example, initially, a specific name in your particular variation wasColour, simply later it was changed toColor. In accordance with eBay regulations, such a variation name won't be accustomed.
Workaround: To resolve this problem you can change the initial variation label name in your particular (direct on eBay) or end it and list it over again as a new i.
⚠️ Error (21920272): Users with a low feedback rating are not allowed to list an item with Stock-still Price format.
Reason: There are minimum requirements to list a Fixed Price detail. Y'all are automatically qualified if you have a minimum feedback rating of x or are ID Verified.
Workaround: Wait until you have a feedback rating of 30 or more than and take been a registered user for at to the lowest degree 14 days or verify your ID to list multiple quantities Fixed Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Data System and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most likely, your list contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Support to find out the exact reason why the listing was blocked.
⚠️ Error (73): The price in the list is either invalid or below the minimum price of one,00 EUR.
Reason: Most sites have a minimum price of ane euro or 0.99 British pounds. This error occurs when the price of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is one thousand characters.
Reason: Every bit a result of the translation, the condition clarification of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Effort to shorten the status description and relist your item.
⚠️Error (10007): Deplorable, something went wrong. Please expect a moment and try again.
Reason: This bulletin indicates an error on the eBay server-side, non an error in your list.
Workaround: Wait a couple of minutes and retry your activity. Contact eBay Customer Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Nil insertion fee listings bachelor. Let paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, there are no listings with zero insertion fees except 40 for Australian residents.
Workaround: You can either permit paid insertion for Australia ($0.92) or delist the particular on the Australian site.
Learn more about list limits and the fee amount for each site
⚠️V ariation have undefined price
Reason: This message may appear when you import Sale manner items without Buy it Now cost. AutoDS does not allow importing Sale manner listings but they tin be listed on other international sites in Good 'Til Cancelled format only and must have a price.
Workaround: So to resolve this, specify the toll of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Please utilize 2-character ISO codes for countries and full names for regions/continents. See API documentation for farther details.
Reason: You did not add the correct format of the country and state abbreviation as eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to accept both the urban center proper name and the country in abbreviation. For example:
⚠️Error - Car decline amount cannot be greater than or equal to the Purchase It Now price. Mistake - The All-time Offer Motorcar Accept Price must be less than the Buy It Now price / This detail cannot be accessed considering the list has been deleted or you are not the seller.
These errors hateful that yous're using Best Offer on your eBay Listings and have turned on Auto Refuse/Auto Accept settings for the item(s). However, the calculated selling cost that AutoDS is trying to change the item to is lower than your car decline corporeality. eBay is rejecting the modify.
You'll need to disable auto decline/auto-accept on your listings when using repricing tools. Then forcefulness reprices your detail(due south).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically pass up offers lower than
You accept non opted into Business Policies. To continue using this feature please opt-in using the following link.
Reason: You did not opt-in to eBay's concern policy and that's why eBay cannot set your policies.
Workaround: Please visit this link http://world wide web.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business organization policies. After you've washed and so, you tin can create your payment, aircraft, and return policy on eBay.
Error (240): The item cannot be listed or modified. The title and/or description may comprise improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay fault caused past either violation of the eBay selling policy or a brake on your eBay account. For example, the fault may render if you use electronic mail or social media links in a title or description. This mistake can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you lot demand to check the championship and description text and exclude restricted words, post-obit the hints from the fault description.
⚠️ You've provided an invalid return policy.
Reason:You accept entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: brand sure you are using a valid return policy for the item. Unlike eBay markets (ebay.com/ebay.co,uk etc) might have different requirements and legal obligations. If you lot're not sure, wait for assist on eBay or from other sellers.
⚠️ In lodge to maintain a safe trading environment, sellers may only offering a maximum of 100 items per listing.
Reason: To ensure a prophylactic buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the bachelor quantity for this listing and then endeavour uploading information technology again.
⚠️ The email address y'all entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to prepare one up with this e-mail address so that buyers can pay you
Reason: eBay did non verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit card. And so go to your eBay account to set up PayPal as the automated payment method for eBay payments.
⚠️Before yous can list this item nosotros need some additional information to create a seller's account.
⚠️ Listing cannot be revised considering you have reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times you tin can revise a single list and y'all have exceeded this limit.
Workaround: In that location'due south nada you lot tin can do - you will non exist able to use the change you wanted for this listing.
⚠️ Validation of the authentication token in API asking failed
Reason: AutoDS' hallmark token has expired. Significant, we no longer have permission to make changes to your listings. Notation: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your shop name-> Click on the 3 dots menu-> Renew Token. You will be directed to eBay to approve us as a third-party awarding again.
⚠️ Buyers dear large photos that clearly evidence the item, so delight upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS volition merely upload 500-pixel images, this fault will nearly likely pop up when you add your own prototype to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the listing and the images of your variations, edit to match if needed, then upload the images once more.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the particular.
Reason: Delight enter valid values that are consistent with the specifics of the variations.
Workaround: Make certain you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This volition merely happen when you list direct on eBay as AutoDS will limit your championship's character to eighty as immune by eBay.
Workaround: Ensure your list title is non longer than the maximum length - fourscore characters.
⚠️ Your listing cannot incorporate javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: Information technology seems you have used some improper codes in your listings. Information technology tin can happen when you utilise your own HTML template.
Workaround: Make sure your particular clarification does not contain the prohibited lawmaking listed in the fault message.
⚠️ Variations Specifics and Particular Specifics entered for a Multi-SKU item should be different
Reason: You have entered the same specifics for variation options and item specifics.
Workaround: You have the same values inserted for variation-specific options and the item specifics. eBay does not permit it. Please remove the identical specifics in your Item Specifics function if they already existed every bit specifics in the variation option.
⚠️ A mixture of Self Hosted and EPS pictures are not allowed.
Reason: When there are multiple images for your listing and you lot upload them to the eBay Picture Services (EPS), eBay seems to get the epitome data corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to utilise all EPS (eBay Picture Services) images for your item or all self-hosted images. Download all your images to your estimator. Remove all your images for the list, leaving only one prototype. Upload the listing with the one image remaining merely. One time the listing has been successfully uploaded, add the remaining images y'all previously saved on your computer.
⚠️ You entered more pictures than allowed.
Reason: eBay allows only 12 images to exist uploaded to a single listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a full UK/U.s. Postal Code/ Please enter a valid postal code error
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Delight visit this Help Article to acquire how to prepare it.
⚠️ Indistinguishable names in proper noun value list in variation specifics container.
Reason: You did not give unique names to your variations.
Workaround: You need to check if you have values for multi-variation options or specifics that are the same but apply unlike capitalizations such as "white" and "White" and "WHITE", equally these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Fault Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was found in the CDATA department
Reason: There's probably a character that was copied from another source and it is not compatible with eBay's system.
Workaround: Delight check your list's clarification and header text and remove any special characters yous can find and then effort uploading your list again.
⚠️ The shipping service is not available for this item location. Select a dissimilar service.
Reason: You take chosen the incorrect location and/or shipping service for this particular.
Workaround: Please select a different location or a different shipping service. You tin can read this commodity to learn how to make general shipping policies that piece of work best for drib-aircraft.
⚠️ Yous must accept the International Selling Understanding earlier you lot can list this item on a site other than where y'all registered or with international shipping options.
Reason: As a seller, you did not concur with eBay's International Selling Understanding.
Workaround: You must exercise it as office of your seller business relationship. Please visit the eBay link provided in the error message to accept these terms. If you decide not to accept these terms, you will exist immune to list only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does non support products with variations.
Workaround: Please effort choosing another category from the dropdown menu, or try listing the item without variations. For more info about categories please check out this Aid Commodity.
⚠️ This item cannot exist accessed because the listing has been deleted, is a Half.com listing, or y'all are non the seller.
Reason: This list was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you get this error - information technology means it was ended on eBay'due south direct. Yous will not be able to make changes to a list that ended and will need to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The championship and/or clarification may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay fault acquired past either violation of the eBay selling policy or a brake on your eBay business relationship. For example, the error may return if you use email or social media links in a title or clarification. This error can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, post-obit the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay'south business policies practice not accept the ''Detail location'' field, and so you need to fill information technology this specific before y'all listing the detail.
Workaround:Go to this shipping policy on your eBay account, fill in the ''Detail Location'' field, then apply this policy to the listings. We recommend working with a general aircraft policy that does not require a location or take a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this awarding.
Reason: AutoDS token as a tertiary party authorization app on eBay had expired.
Workaround: You need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select some other category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Endeavor selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a articulate mapping from the old category to a new category. Yous can read more about eBay'southward categories here.
⚠️ Error (640): We noticed that y'all don't have a payment method gear up with your eBay account. As shortly every bit you lot take intendance of this, you'll exist able to list more than items.
Reason: Most probable, you need to prepare a payment method on eBay — either via PayPal or a credit menu and then that eBay tin charge seller fees.
Workaround:
Click on the following link to learn how to prepare automated payments on eBay and link your PayPal account. If y'all already take your PayPal account linked, please relink it via eBay equally the PayPal authorizations to your eBay account might take been revoked and need renewal. After completing these tasks, attempt listing your items once again.
Go to:eBay-> Account settings ->Seller Account (Or click hither)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Indistinguishable custom variation characterization.
Reason: This error occurs when y'all modify the item's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, at that place is conflicting information on both platforms.
Workaround: The best workaround for this trouble is to terminate the listing and upload it again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: Yous're probably trying to delete a variation from a multiple-variations listing with sales history. If y'all want this variation to be available once again, set its quantity to 0 and disable the stock monitoring for it. If a product's variation has no purchases, you should exist able to delete it.
⚠️ This list would cause yous to exceed the number of items y'all tin list. You tin list up to x more than items this month. Please consider reducing the quantity or asking to list more than: Link
Reason: Y'all exceed the number of items that y'all tin listing according to your eBay'southward limit
Workaround: Read this Help Commodity for a detailed explanation.
⚠️ If the original item was not listed as a Multi-SKU item, you cannot change it to be a Multi-SKU detail during relist (or revise). You lot will need to create a new list equally a Multi-SKU particular.
Reason: You lot tin can not change a single list to a Multi-SKU list when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) particular as a new particular instead of relisting or revising an old non-multi-SKU item.
⚠️ No rate table has been created. Please create the rate table.
Reason: You did not set up a shipping rate table on eBay
Workaround: Check the shipping policy y'all have tried to list with and utilize a shipping rate for information technology for dissimilar worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (item number)]. Use multi-quantity fixed price listing to list these items.
Reason: The listing yous are trying to listing is a duplicate of another listing you have already published to your store.
Workaround: Make sure yous are not uploading a indistinguishable listing. If you have already listed the item in question, then find the original list and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You take used an invalid tag for this variant.
Workaround:The word y'all try using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different attribute name to avert the error.
Reason: The duration that you lot selected is not valid for the listing or category.
Workaround: Bank check the elapsing yous are using in the settings for the particular is valid for the listing type or category.
⚠️ Only Single item tin exist sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the wrong type of publication for this listing.
Workaround: If you are trying to sell more than one specific item, you demand to list information technology using a fixed-cost format instead of auction-style.
⚠️Internal error to the application.
Reason: There is an eBay server error or network problem.
Workaround: The error is on eBay'southward server-side, not an fault with your listing. Endeavor list over again later.
Reason: The weight of the bundle exceeds the limit of services you are offering in your shipping policy.
Workaround: Bank check the weight of the detail you are trying to list and make sure that information technology works within the limits of the aircraft policy. Best to create shipping policing that does non require packet weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for product identifiers (UPC, EAN, ISBN), correct it, or try to utilise other UPC, EAN, ISBN. Note: these details are pulled straight from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Mistake 21919188: It looks similar y'all've reached the number of items yous can listing. You lot tin can list upwardly to N items this month. Request to list more
Reason: This error message suggests that you have exceeded the listing limit you take on eBay. The limit is shared between all eBay sites. When yous endeavour to submit a listing via AutoDS, information technology can be rejected past eBay due to limitations.
Workaround:to resolve this error, you tin can either set quantities in stock to 1 in order to salve limits or contact eBay client support for farther assistance regarding your limitations.
⚠️ Fault 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer bachelor, eBay will return this error.
Workaround: Here you can notice the changes made to categories and see if any of those that yous use take been changed. The merely possible workaround for this problem is to select some other category.
⚠️ Error (21919303): The particular specific MPN is missing. Add MPN to this listing, enter a valid value, and and then try again.
Workaround: In order to resolve this consequence, yous need to add MPN to your list. Yous tin can do it in the Specifics section of your item. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you list an item in some eBay categories, you lot must specify its condition. Weather condition differ by detail category, please cheque this eBay documentation to observe out more: Item conditions past category and Item Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition every bit a default and then you should not run across this issue when uploading directly via AutoDS. If you still practise, just specify the actual condition for each item. We convert this description to those required past a specific category on the corresponding eBay site.
⚠️ Error (10068): Electronic mail address cannot be used for PayPal payments at this time.
Reason:This error message is coming from eBay and it refers to the PayPal email address that you had set up on eBay. The fault bulletin implies that the PayPal account is either non in skillful standing, or needs to be reviewed.
Workaround:If y'all require immediate payment on your payment policy, your PayPal account should be in skilful standing. Withal, if at that place is an event with your PayPal account then immediate payment will not be immune until the issue is resolved. In lodge to resolve this issue, please first check the Payment Policy on eBay and confirm that the PayPal email accost was entered correctly (without misspelling).
If your email address is correct, go to the PayPal website, log in, check the condition of your business relationship, and resolve any issues there.
One time resolved, try listing your items in AutoDS once more.
⚠️ Error (121): Yous will be unable to complete this request until payment is fabricated or a credit card is put on file for automated monthly billing.
Reason: This error may come if you are a new seller and creating a list for the get-go time, as eBay requires sellers to set upward a payment method to pay their listing fees.
Workaround: Larn how to set up automatic payments on eBay. Afterwards that, y'all volition be able to keep listing via AutoDS.
⚠️ Error (21916328): Delight specify a valid return policy.
Reason: eBay obligates you as a Business concern seller to accept returns. This error may appear if your Return Policy is ready toReturns Not Accepted.
Workaround: You need to navigate to Aircraft Policies on your eBay business relationship and set "Returns Accepted" for each policy used in listings with this mistake.
⚠️ Fault (21916260): Shipping service cost exceeds $XX.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in sure categories.
Workaround: Yous take to lower your shipping fees within eBay'due south maximum allowed limits. Many sellers even make up one's mind to include shipping costs in the product prices and so use gratuitous shipping. Additional information can be institute on eBay's Maximum shipping costs help page.
⚠️ Mistake (21919309): %Specific should incorporate simply one value. Remove the extra values and try again.
Reason: Ane of your specifics contains several values (e.g. Color: Red, Green, Blue), while eBay requires only i.
Workaround: Leave only i value for this item specific or carve up several values using "/" (Red / Green / Bluish). The specific won't be changed in your original listing.
⚠️ Error (640): A concur has been placed on your eBay account.
Reason: If eBay places a hold, brake, or suspension on your account, it likewise sends you an email explaining what'due south happened, and what you'll need to practice to accept your business relationship reinstated. You'll find a re-create of this message in My Letters. Learn more than about business relationship holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to list is incorrect.
Workaround: Open up the listing and add the appropriate ISBN (EAN, UPC) to your item, or simply get out this field bare.
⚠️ Mistake (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to listing a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the detail.
Reason: These errors occur when your item had no variations before but now has them or vice versa. The list cannot be updated due to breaking the validation rules.
Workaround: The just workaround to this problem requires catastrophe the particular on eBay and re-listing it once again.
⚠️ Fault (21919067): Information technology looks like this listing is for an detail yous already take on eBay. We don't allow listings for identical items from the same seller to appear on eBay at the same time. If you'd like to list more than than 1 of the same item, create a multi-quantity stock-still price listing.
Reason: This error ways that you already have an active eBay listing for this item.
Workaround: AutoDS will not let you to upload this particular if you were trying to upload an existing source ID.
⚠️ Fault (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you can not change your pictures or remove variations if you take sold some items for this listing, or the item is going to terminate in 12 hours. This is an eBay restriction.
Workaround: The merely option would exist to terminate this list and create a new 1.
⚠️ Error (21916587): Missing name in the variation specifics or variation specifics prepare.
Reason: This error may appear during a Revise / Relist action if the proper name of a variation specific (such as Color, Size, etc) differs from those you take used earlier. For example, initially, a specific proper name in your particular variation wasColor, simply later it was changed toColor. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you lot can alter the initial variation label name in your item (directly on eBay) or end it and list information technology again every bit a new ane.
⚠️ Error (21920272): Users with a low feedback rating are not allowed to listing an detail with Stock-still Price format.
Reason: There are minimum requirements to listing a Fixed Cost detail. You are automatically qualified if you have a minimum feedback rating of ten or are ID Verified.
Workaround: Await until you have a feedback rating of 30 or more and have been a registered user for at least 14 days or verify your ID to list multiple quantities Stock-still Price items.
⚠️ Mistake (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a list is in breach of the eBay list policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits take been reached.
Workaround: Contact eBay Customer Support to observe out the exact reason why the listing was blocked.
⚠️ Mistake (73): The price in the listing is either invalid or below the minimum price of i,00 EUR.
Reason: Virtually sites accept a minimum price of ane euro or 0.99 British pounds. This error occurs when the price of the particular, converted to the regional currency is below the limit.
Workaround: Increment the price of items on different sites to satisfy the local restrictions.
⚠️ Mistake (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.
Reason: Every bit a event of the translation, the condition description of your particular in some languages has exceeded the limit of one thousand characters.
Workaround: Try to shorten the condition description and relist your particular.
⚠️Error (10007): Sorry, something went wrong. Please wait a moment and try again.
Reason: This message indicates an fault on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your activity. Contact eBay Customer Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Let paid insertion
Reason: Seems like you tried to listing items on the Australian site. On the Australian site, at that place are no listings with goose egg insertion fees except forty for Australian residents.
Workaround: You can either permit paid insertion for Australia ($0.92) or delist the detail on the Australian site.
Learn more about listing limits and the fee amount for each site
⚠️Variation have undefined toll
Reason: This message may announced when you lot import Sale style items without Buy it Now price. AutoDS does non permit importing Auction style listings but they can exist listed on other international sites in Good 'Til Cancelled format merely and must have a toll.
Workaround: And so to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Delight apply 2-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did not add the right format of the land and state abbreviation as eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the city name and the country in abridgement. For example:
⚠️Fault - Car refuse amount cannot be greater than or equal to the Buy It Now toll. Error - The Best Offer Auto Take Price must be less than the Buy It Now price / This particular cannot exist accessed because the listing has been deleted or you lot are not the seller.
These errors hateful that you're using Best Offer on your eBay Listings and accept turned on Automobile Decline/Automobile Take settings for the detail(due south). All the same, the calculated selling price that AutoDS is trying to change the detail to is lower than your auto decline amount. eBay is rejecting the change.
You'll need to disable auto decline/auto-take on your listings when using repricing tools. And then strength reprices your item(s).
Uncheck these on your eBay business relationship:
Automatically have offers of at least
Automatically refuse offers lower than
⚠️Error Bulletin: The variation attributes on eBay don't friction match the variation attributes on AutoDS. Please change the variation attributes on eBay.
Reason: You changed a Variation/due south attributes directly through eBay, causing variation attributes non to match with AutoDS.
He need to alter the attributes on eBay to match AutoDS. after he does it should piece of work. If he wants he change the attributes through AutoDS past clicking edit variation options
Workaround:To resolve this, you will need to change the attributes on eBay to match AutoDS. Yous could likewise change them directly through AutoDS. Afterward, it should work.
⚠️Mistake - Inventory-based listing management is non currently supported by this tool. Please refer to the tool used to create this listing.
Reason: This indicates that the product was uploaded or edited using other 3rd party tool that uses some other API method for eBay.
Workaround: At that place'south not much AutoDS can exercise with this fault, or the product as AutoDS cannot brand any changes to it. The only solution offered hither is to delete the product and re-upload it using AutoDS.
If you have further questions well-nigh this topic, please do not hesitate to address usa at the back up chat - nosotros volition be more than happy to assistance you.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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